FAQ

We specialize in bicycles and accessories for riders of all ages, from toddlers to teens and beyond. Our product range includes:

• Bikes for toddlers and young children (e.g., 14″ for 3-5 years, 16″ for 4-7 years).
• Bikes for older kids and teens (e.g., 20″ for 6-9 years, 24″ for 8-12 years, and 26″-27.5″ for 10-15 years).
• A wide variety of accessories to upgrade your ride, including safety gear, tools, and more.

Our products are designed for durability, performance, and fun, catering to families and cycling enthusiasts who value quality and adventure.

We make it easy to find the perfect fit! Refer to our menu for age and wheel size recommendations (e.g., 14″ for 3-5 years). If you’re unsure, contact us for personalized advice—we’re happy to help you pick a bike that ensures a comfortable and safe ride.

Simply browse our website, select your items, and proceed to checkout. You’ll need to provide your shipping details and payment information. If you encounter any issues, email us at [email protected] for assistance.

No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

Orders are processed quickly (within 1-2 business days), so please contact us immediately if you need changes. We’ll do our best to accommodate your request before shipment.

For your convenience, we accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.

Absolutely! We use industry-standard security measures to ensure your data is protected. If you have concerns, feel free to use PayPal for an extra layer of security.

We ship globally, excluding some remote areas and parts of Asia due to logistical constraints. Here’s what to expect:

• Standard Shipping (DHL or FedEx): Costs $12.95 and delivers within 10-15 days after shipment. Ideal for faster, trackable service.
• Free Shipping (EMS): Available for orders over $50, with delivery in 15-25 days after shipment. A cost-effective option for those not in a rush.

Note: Order processing takes 1-2 business days, and delivery times may vary due to customs, weather, or holidays.

Once your order ships, we’ll email you a tracking number and link. You can monitor your package’s journey in real-time. If you have tracking questions, our support team is here to help!

Currently, we focus on reliable standard and free shipping options. For urgent needs, contact us, and we’ll see if we can assist.

We want you to love your purchase! If anything doesn’t meet your expectations, you can return it within 15 days of receiving your order. Items must be in original condition. For details, visit our Returns page or email us at [email protected].

Contact our support team with your order details and reason for return. We’ll guide you through the process and provide a return address if applicable.

For safety reasons, personalized or used items may not be eligible. Check our Returns page for full terms, or reach out to us with specific questions.

We’d love to hear from you! Email us at [email protected] for any inquiries. Our team is dedicated to providing friendly, prompt assistance to keep your adventures rolling.

Shiman Bicycle Shop is located at 4386 Clousson Road, Jackson, US 38301. While we’re an online store, we’re always here to support you virtually!