Privacy Policy

Welcome to Shiman Bicycle Shop! We’re committed to protecting your family’s privacy and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at newbikegear.com.

1. Information We Collect

To provide you with the best cycling shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Order Information: Products purchased, sizing preferences (for children’s bikes), shipping preferences
• Communication Data: Customer service inquiries and responses

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referral sources
• Location Data: General geographic location for shipping and regional compliance

2. How We Use Your Information

We use your information to create a family-friendly shopping experience:

• Order Processing: To fulfill your bicycle and accessory purchases
• Customer Service: To respond to your inquiries about bike sizing and products
• Payment Processing: To securely process transactions through our encrypted payment gateways
• Website Improvement: To enhance our product offerings and user experience
• Security: To protect against fraud and unauthorized transactions
• Communication: To send order confirmations and shipping updates

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

Service Providers

• Payment Processors: Visa, MasterCard, JCB, and PayPal for secure transaction processing
• Shipping Partners: Logistics companies to deliver your bicycles and accessories
• Technical Support: IT service providers who help maintain our website security

Legal Requirements

We may disclose information when required by law or to protect our rights and the safety of our customers.

Business Transfers

In the event of a merger or acquisition, customer information may be transferred to the new owners.

4. International Data Transfers

As we serve customers globally (excluding some remote areas and parts of Asia), your data may be processed in countries outside your residence. We ensure all data transfers comply with international privacy standards and provide adequate protection for your information.

5. Data Storage and Security

Your family’s security is our priority:

Storage Duration

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Security Measures

• SSL Encryption: All data transmitted between your browser and our servers is encrypted
• PCI Compliance: We adhere to Payment Card Industry Data Security Standards
• Secure Payment Processing: We never store complete payment information on our servers
• Fraud Protection: Advanced monitoring systems to detect and prevent fraudulent activities
• Regular Security Audits: Continuous assessment of our security practices

6. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Objection: Object to certain processing of your information
• Data Portability: Request transfer of your data to another service provider
• Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytical Cookies: Help us understand how customers use our site to improve our services

Your Cookie Choices

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to use certain features of our website.

8. Children’s Privacy

While we sell bicycles for children, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent. Parents or guardians should assist children under 16 when using our website or providing any personal information.

9. Third-Party Links

Our website may contain links to third-party sites, such as payment processors. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date.

11. Contact Us

Thank you for trusting Shiman Bicycle Shop with your family’s cycling needs. We’re committed to protecting your privacy while helping you create wonderful cycling memories!

Happy cycling,
The Shiman Bicycle Shop Team